07986 183616

Returns Policy

Please email katie@hbradshaws.co.uk or message 07986183616 if you are in any way unhappy with your product.

If you are having difficulty feeding Coligone to your horse, we have many ways and suggestions to overcome this and ultimately, if everything fails, we have exchange options, the sooner you contact us, the easier it is to rectify any issues.

One thing that we have come to realise over the years, is that horses are very quirky creatures and if a horse turns it’s nose up at Coligone Powder, it will like Coligone Liquid, and vice versa.  So there is always an alternative to try!

 

As a valued customer of H Bradshaw’s Ltd, if you aren’t entirely satisfied with your order then you are entitled to return the order and receive a full refund.  This will include the minimum costs of shipping the order to you.  You must notify katie@hbradshaws.co.uk of your wish to apply for a refund for any items up to 14 calendar days after you receive the item from us.  As the customer, it is your responsibility to cover the cost of returning the item to us. The parcel must be returned to us within 30 days of delivery.

We would urge customers to please note that we cannot accept returns of the following items:

*Products that you have started to use

*Opened products

 

Please note:  It is the responsibility of the customer to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from them.  We advise all customers to send return items by recorded post and retain proof of postage.  Without this proof of postage and if we do not receive the item, no refund will be given.  Any damage will result in us being unable to refund part or all of the money paid.

If a received item is faulty, H Bradshaw’s Ltd will send a pre-paid envelope for the customer to return the faulty item and upon inspection we will issue either a full refund or a replacement, according to their wishes.

If an item arrives damaged this will need to be reported to katie@hbradshaws.co.uk   as soon as possible. We will request photos of the damaged goods.  If we do not receive photographic evidence of the damaged goods then we will be unable to issue a replacement or refund.

H Bradshaw’s Ltd will not consider an order lost until 7 days after despatch.  If customers have not received their order within 7 days of being notified of despatch then we request that they please contact us on Katie@hbradshaws.co.uk so that we can investigate.